Presales and postsales CRM
Customer context, opportunities, follow-ups, handovers, and service relationships now live in one continuous commercial workflow.
Case study 01 / HVAC operations
How Valueye transformed an HVAC company's ageing application into a connected ERP for customers, employees, field work, accounts, and operations.
Read the transformationIndustry
HVAC and field service
Starting point
Legacy PHP system
Transformation
Connected enterprise ERP
Client
Identity confidential
01 / THE CONSTRAINT
An older PHP-based system had become the centre of day-to-day management. As the HVAC business and its processes expanded, the application was no longer the right shape for sales, people, field operations, accounts, and management visibility.
Legacy state
Core application
PHP system
More workflows kept arriving. The foundation needed to change, not simply receive another patch.
02 / THE NEW SYSTEM
The replacement was conceived as an enterprise operating system: modular enough for each function, connected enough for the business to move as one.
Customer context, opportunities, follow-ups, handovers, and service relationships now live in one continuous commercial workflow.
Employee information and essential HR workflows are connected to the same operating environment as the rest of the business.
Teams can coordinate employees working away from the office with clearer assignments, location context, and work visibility.
Operational activity and financial workflows share a connected system, reducing the distance between work completed and records updated.
Core processes move through defined states, owners, and handoffs instead of depending on disconnected tools and individual memory.
Leaders gain a more coherent view of customers, people, field activity, and business operations from the same source of truth.
03 / THE TRANSFORMATION
The visible interface changed, but the deeper work was restructuring how information, responsibility, and workflows travelled through the company.
A legacy PHP application carrying too many responsibilities
A modern ERP designed around distinct but connected business domains
Operational information separated by teams and processes
Shared records that follow the work across sales, people, field, and finance
Limited visibility into work happening outside the office
Field-worker coordination and tracking inside the operating system
A system difficult to extend as the company evolved
A stronger foundation for new workflows, integrations, and scale
04 / THE OUTCOME
Teams now work through a purpose-built ERP instead of stretching the legacy application further.
Customer, employee, field, financial, and operational workflows can be understood as parts of the same system.
The platform creates room for the business to evolve without returning to fragmented foundations.
Modernize the operation
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